Better Business Bureau A+, 5-Star rating for 27 years running
After signing of NDA, tax returns for the last 3 years, and other relevant documents available for potential buyer.
Business has a solid base of satisfied customers, and has a high rate of repeat business, low return rate, and goodwill in general.
Process of sale and service.
After the acquisition of the patient through leads the process is as follows:
1. Patient provides audiometric evaluation by local audiologist
2. Consultation takes place, at which point everything is taken into account, including patient’s heating loss, age, style of living, dexterity, phone devices used, and weather he/she is experienced user or first-time user
3. At this point a device is recommended
4. Purchase occurs
5. Hearing aids are programmed according to all parameters and shipped to the patient
6. Once patient receives hearing aids a follow up is done by phone/and/or video to guide the patient through initial process to begin using hearing aids, including step by step selecting domes and connecting to the phone app.
7. After 2 weeks another follow- up to see if patient needs any adjustments if experiencing any difficulties in any environments.
8. If there are difficulties a programmer is mailed to the patient (only happens in less than 4% of all sales) and pass worded software is downloaded to patient’s computer.
9. An appointment is made to connect to the patient’s computer via remote terminal, and real time adjustments are done either by phone or video (patient’s preference). Most cases do not require more than one adjustment, where patients with severe to profound hearing loss can require up to 3 adjustments (very rare).
10. After adjustments are done, software is erased from patient’s computer except for the data base of adjustment to insure that in the future if adjustment is needed whoever does adjustments can access the last adjustment data.
11. At this point patient mails the programmer back at their expense.
12. Patients are supplied with domes, filters, and concha locks at no charge
13. If service is required, depending on the service, we first troubleshoot hearing aids over the phone to find out what exactly is the malfunction. If malfunction in the receiver unit(s), new receiver units are mailed to the patient. For anything else patient would mail hearing aids to us and we mail them to the factory for service.
14. In case of loss or damage patient will provide us with short description of what happened with the hearing aid(s), charged $400.00 per unit, and we file a claim with the factory
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